Top 10 Service Desk Software

The Top 10 Service Desk Software Options

If you are like many, you prefer to see a comparison list of all products before making a decision. It can be difficult to do since you usually have to go to each website and read through each version. However, at ITarian, we believe in simplifying things for you, which is why our service desk software gives you the ability to:

  • Create and change reports
  • Check tickets by agent, department, priority
  • Change priorities to get working on the more significant problems
  • Give customers a self-help option (FAQs database and knowledge database)
  • Make things easier

However, we do understand that you want to learn more about competitors too, so we have the top 10 options available.

Who Made Our Top 10?

While we do rank high on our list, we have made it easy to compare the different service desk products on the market.

As you can see from the above listing, the top 10 service desk software options are listed, and most of them have similar options to ours. However, many require a fee, which can be as small as $1 per month and as high as $100+ per month. Some offer a separate price for each agent, and some have aversion that offers little. Contact us today to learn more.

Company Reporting Customer Options Price Automation Dashboard
ITarian Yes Yes Free Yes Yes
Spiceworks Yes Yes Free Yes Yes
Solarwinds Yes Yes Free Trial/paid Yes Yes
Freshdesk Yes/not free Yes/not free 3 agents free Yes Yes
JIRA Yes Yes Free Trial/paid Yes Yes
ManageEngine A Few With Free Yes Free version Yes Yes
Zendesk No Yes Free trial/paid Some Yes Separate Yes Free trial/paid Some Yes
MAXfocus Yes Yes Free Trial/paid Yes Yes
Kaseya Yes Unknown Free Trial/paid Yes Yes

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