Whether you are interested in a management option or something to help automate tickets, you want something that you'll use and something that's free. At ITarian, we offer no-cost service desk product to anyone who needs or wants it, but many people are wary, so we've also come up with the top reasons to consider us.
Get Everything You Need
With us, you'll get everything you need, which can include:
- Increased customer and agent satisfaction
- Clear views of management costs
- Customers entering their tickets without having to contact the Helpdesk
- Managing all data, including organization's data
- FAQ database so customers can use self-help options
- Easy-to-understand dashboards
- Automatic responses and alerts
- Default and custom SLA choices
- Enhanced reporting features
Most Cost-Effective Option
While there are many products on the market, most of them require you to pay thousands of dollars a year to use them. We don't believe that is fair since companies are struggling to keep afloat anyway. Some of our competitors may offer a low-cost option, boasting systems that cost 75 percent less than others, but ours costs 100 percent less than other similar products on the market. Some may have hidden fees, such as per-agent costs or free trials, but ours will never cost your business anything.
Quicker Starting Options
Many times, people find that setting up their new service desk product takes longer than anticipated, which means dealing with two systems that don't work correctly. Our product is easy to set up and we offer support, so you can ask questions and get rolling sooner. Contact us today if you'd like to learn more about our service desk software, free version.