At ITarian, we understand your frustration when you know your IT department needs something more and don't know what it is. We believe that most company CEOs don't know what's necessary because it is difficult for the technicians to explain themselves. However, with our free service desk software, the technicians and CEOs will be happy because it's a win-win for everyone. Our product can help with:
Bosses think that a Helpdesk solution is the same as a Service Desk, but it's not the case. While the terms can be used interchangeably, and are by IT professionals, they are different. The Service Desk is the initial point of contact between the technicians and everyone else. While Helpdesk services can be provided by a Service Desk, they aren't the same.
Strategies and Designs
We believe that to find the best free service desk software, you need to understand what it does. Our product can help you implement and modify new services when they're needed and can help you devise a plan to keep current on needs. We can also help when it comes to planning for the future. The product you choose now should be able to grow and move with you as you expand. Our product can do that and more.
Transitions and Operations
The biggest problems companies have is low productivity or complete outages. If people are having problems with their computers or phone systems, they can't make calls, take them, sell products and continue running the company. Our product ensures that when those problems occur, they can be fixed quickly, so uptime is higher than downtime. Our product also allows for monitoring to ensure that everything is running smoothly. To learn more about our products, contact us today.