With the efficacious software tools created to support several IT professionals, cloud-based tools called remote monitoring and management (RMM) and professional services automation (PSA) platforms have immensely helped to improve the productivity and revenue of clients and IT professionals.
The RMM and PSA ecosystem is in the midst of consolidation and the competition is getting tougher as the time goes by. With all the marketing testimonials from vendors, it can be difficult to decide which platforms offer MSPs the greatest advantages. In this article, you will learn the what is RMM and PSA and their respective roles in the IT network when used.
The Definition of Professional Services Automation (PSA) Software
PSA applications help professional services providers manage client engagements throughout the project lifecycle. A project starts when a sales opportunity is created. Then, they close the deal. Then after, resources are allocated to deliver the work. The cycle ends when invoices are issued and cash is collected.
PSA software builds a consistent process for planning, managing, and measuring the performance of each project during its lifecycle. By unifying business processes and data, services can be delivered more predictably, and repetitive manual processes streamlined or automated. It is similar to Enterprise Resource Planning (ERP) software. PSA is sometimes called ERP in services organizations.
When Do You Need a PSA Software Tool
With the definition given above, where should you use a PSA software tool? Here are common fields where you where you can use a PSA tool:
- Billing, Invoicing
- Calendar Management
- Resource Management
- Client Access (e.g., through a Client Portal)
- Team Collaboration
- Document Management
- Project Management
- Proposal Generation
- Software Integrations (e.g., to a CRM)
- Time and Expense Tracking
The Definition of RMM
Remote Management is managing a computer or a network from a remote location. It involves installing software and managing all activities on the systems/network, workstations, servers or endpoints of a client, from a remote location.
Remote Monitoring (also shortened to RMON) refers to the specification that helps MSPs monitor network operational activities of their clients by using remote devices, which are known as probes or monitors. This helps MSPs ensure efficient network infrastructure control and management.
When You Should Consider Using RMM
The RMM tool enhances business operations. First, it enables you to streamline common business processing and interactions with a client using PSA software. Once top-level issues are resolved, it is time to go deeper and improve internal technical processes with RMM, and this allows MSPs to keep labor costs down. This solution is convenient in situations where the company has a hybrid infrastructure, including cloud systems, virtualized and on-premises servers.
The implementation of RMM will combine all of these systems’ data in one place. Your technicians have a lot of small routine tasks to accomplish always. It involves data collecting, configuration or patching areas. By using RMM tools you can focus on maintenance work that is needed to minimize potential downtime. Customers will know the value of decreasing risks to their most critical business systems and be prepared to pay for this value.You need to cut operational costs by integrating existing PSA tools with all of your hybrid infrastructures. You will most likely need a ‘medium’ for this, such as an RMM solution.
By connecting RMM tools with a client’s server you can be notified of important system statuses and proactively make changes before your client even notices that something has gone wrong.
Nevertheless, RMM is not a perfect tool without a good IT administrator. It is important to have enough technicians with substantial skills available to implement RMM successfully. Please also remember that RMM systems will not increase profits if you run an analogous infrastructure since many virtualized and cloud solutions have built-in implementations for remote monitoring and management features. It better to evaluate your infrastructure before implementing any software tools in your network.
We hope that you have learned what is RMM and PSA. Even if you are planning to apply them to your IT management, an RMM tool and a PSA tool provide you with a wide range of benefits considering their
In ITarian, our RMM tool provides IT management tools like remote desktop monitoring, trouble ticket tracking, support, and user information through a comprehensive interface. RMM helps in monitoring network and computer condition remotely. It supports in improving the overall performance of technical support staff and efficient use of resources. It delivers high-quality capabilities and it’s completely free.
Do you want to know more about what is RMM and PSA for ITarian? We have more to share on our ITarian website. Please visit us for more details.