RMM Definition

Remote monitoring and management (RMM) or network management software is a type of remote IT management software used by Managed IT Service Providers (MSPs) to remotely monitor client endpoints, networks, and computers. With RMM, MSPs can remotely roll out patches and updates, install and configure software, solve issues, etc.

RMM Definition

WHAT IS REMOTE MONITORING AND MANAGEMENT (RMM)?

Remote Monitoring and Management (RMM) software is a type of remote monitoring software which helps MSPs to monitor client endpoints, networks and computers remotely.

An RMM program is deployed through an "agent" (a small software footprint), which is installed on client systems, workstations, servers, mobile devices etc.

MSPs acquire remote monitoring capabilities thought these agents. These agents send back client devices' data to the MSPs. This information includes machine status, machine health and more. Therefore, the MSPs, by deploying a robust Remote Monitoring and Management (RMM) tool, gather insight into client networks. They are thus able to monitor machines remotely, maintain them and keep them up-to-date and even get the devices to stay ahead of issues and resolve them remotely.

RMM Software

An alert (often referred to as a -"ticket"-) is created when one of the RMM agents deployed on a client machine/network detects a problem. This ticket is sent back to the MSP. The MSP then takes the necessary action to get the issue resolved. Tickets created by the RMM agents are classified on the basis of the type of the issues and their severity; this kind of clarification helps MSPs identify issues as critical or non-critical.

Why Itarian RMM Software?

As an MSP, you're responsible for the health and security of your customers' IT environments. That means you need the tools to monitor and manage their environments efficiently and cost-effectively. Itarian's RMM software lets you manage network endpoints, computers, mobile devices, and the entire IT infrastructure remotely from a centralized console. It delivers high-quality capabilities and it's completely free. It doesn't get any more cost-effective than that.

  • Provides up-to-date status information and updates on users' software and networks
  • Continuously watches over the status and health of users' networks and devices
  • Generates tickets instantly when problems are identified
  • Tracks multiple clients and endpoints

Key Benefits & Capabilities of RMM Software

Fast setup and deployment

Quickly import users, devices, and endpoints with full LDAP and Active Directory integration.

Single-pane-of-glass management

QuicklyThe entire toolkit is managed through one interface that lets you view, manage, and understand your customers' IT landscapes.

Automation

Built-in wizards let you standardize and create reusable processes to solve even the most complex issues, increase efficiency, improve quality of service, and deepen customer relationships.

Real-time communication

Chat with customers and remotely apply fixes without ever leaving the console.

Visibility and reporting

Quickly generate extensive reports as needed on discovered threats, device and endpoint events, user activity, push statistics, and more.

Latest OS support

Provide service to customers running the latest OS builds and releases.

Influence

Get exclusive access to product forums and to the >MSP Consortium, giving you an active voice in the product roadmap and the MSP community.

No cost

Reduce your IT management costs via the free platform and tools.

How Does RMM Software Work?

The Remote Monitoring and Management Software is one of the most prominent tools in IT services and management.

Here is a list of main functions:

  • Collect details on the client's computing systems, applications, and software
  • Generate activity reports and data to MSPs
  • Provide relevant alerts and tickets when the need arises
  • Track network condition
  • Monitor all endpoints and clients concurrently
  • Automate planned maintenance duties

The main benefits of using RMM:

Security Enhancement to maintain a trouble-free system, the user needs to update patches. However, with RMM tools in place, the user will get the updates done quickly.

Ability to Get Innovative Technology and IT Experts Remote Monitoring and Management experts will help in resolving issues and provide first-class insights on minor details.

Proactive Approach and Cost Savings - RMM resolves issues before they happen. By doing so, it offers a proactive approach and cost savings.

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