However, this same opportunity can also have unfavorable consequences—the systems used to streamline operations can also cause detrimental inefficiencies if not used the right way. As such, organizations become far less efficient than they could be.
This is what an RMM platform is for.
Remote Monitoring and Management (RMM) is the process of controlling IT systems with locally installed applications, which are monitored in real-time by remote service providers.
An RMM platform allows administrators to manage multiple endpoints from a single console, as well as the installation of software and detection of new devices.
Here are some of the major benefits RMM can bring your business:
To monitor and boost productivity
An RMM platform has the capacity to monitor the health of your network and all the devices on it, such as servers, desktops, laptops, firewalls, wireless access points, and more.
It automatically alerts your managed service provider (MSP) if it detects basic issues with your systems, including low disk space, high RAM or CPU usage, or internet service outages.
This makes an RMM platform a great tool for proactive maintenance since they allow your team to gain insights into your IT environment and to dig deep to know the cause of the issue. This results in long-term prevention and not just a quick fix.
A simultaneous proactive and reactive approach
With an RMM platform, your business can strike a balance between system maintenance, upgrades, and crisis response. Monitoring builds the backbone of this system, with RMM solutions instantly identifying where enhancements are needed and how they can best be deployed to minimize potential future problems. This proactive approach can dramatically improve your business' operational efficiency over time.
In the worst-case scenario, a quick and effective response is crucial. Having an efficient RMM system can provide immediate notifications about emerging problems, granting additional time for necessary fixes, such as patches or software updates.
Typically, an RMM platform identifies and resolves potentially disastrous problems long before you can realize that anything is wrong.
Protect your brand’s reputation
In this fast-paced business world, customers and clients expect that all technological systems will function at peak levels—at all times. While this may not be realistic, this expectation won’t stop clients from expressing their dissatisfaction in the event of unanticipated issues.
Downtime can quickly destroy your brand's reputation but with a reliable RMM platform, the potential for downtime is dramatically reduced through regular maintenance and prompt alert systems.
Through those quick resolutions, your clients may never become aware that operational issues even existed in the first place. Your business' systems can continue to smoothly run, ensuring that your organization’s reputation remains unscathed.
Cost savings opportunities
The operational efficiencies provided by the right RMM platform can significantly minimize your business' expenses, giving you an impressive ROI.
In addition, RMM can also result in considerable savings in unanticipated areas, such as reducing travel costs since remote technicians can accurately oversee systems from a distance.
An RMM platform can also reduce the potential for costly human errors, which can easily occur as team members complete repetitive tasks, including patch installation. Not only are employees prone to mistakes but they also may never debunk the true nature of the problems they continue to fix over and over again. Through RMM, on the other hand, technicians can get to the root of the issue, which allows them to avoid the redundancies that plague so many IT teams.
Prevent data breaches
Modern businesses are often vulnerable to data breaches, which can strike even well-protected organizations.
These breaches are becoming increasingly severe, with financial liabilities quickly building as businesses struggle to deploy security protocol. These issues can cause huge financial losses, as well as extensive reputational damage—from which your business may never recover.
Through real-time assessments from a reliable RMM platform, the potential for catastrophic breaches is minimized by identifying and promptly addressing weak spots.
Robust RMM systems can make all the difference as your business strives to address top IT concerns more effectively. Upon taking on this proactive approach, you’ll discover greater efficiency and fewer security issues. This will allow you and your team members to shift your focus to the ambitious initiatives that can set your business apart.
IT allows modern businesses to do more with less. And an RMM platform is just what it sounds like—it’s a tool that allows your managed service provider to efficiently monitor and proactively manage your systems, just like a large corporate IT department would.