The RMM software has plug-ins and applications that optimize the IT system. Each enterprise IT system is unique so MSPs tend to customize their set of services. This allows them to be flexible with their price packages and tailor fit the services to their client’s budget and needs. If you are curious if what is the best RMM tool, here’s a short list of RMM tools that you can use:
# 1: Antivirus and Antimalware
Antivirus and antimalware for Windows endpoints which contain tools designed to identify and remove malware and unsafe processes from infected computers. It includes a fully customizable malware scanner and an advanced system monitoring tool which allows users to identify and kill any unsafe processes with a single click.
# 2: Network Assessment Tool
It allows MSPs and enterprises to perform in-depth scans on networks to identify a wide range of server, endpoint and network vulnerabilities. The tool will also prepare detailed risk reports for scanned networks along with a risk mitigation plan containing actionable advice to address each issue.
# 3: Auto-Discovery and Deployment Tool
This tool helps to easily deploy applications to multiple endpoints via Active Directory, Workgroup or IP address /IP range/host name.
# 4: Unknown File Hunter Tool
A lightweight scanner that locates all files on your network that have an “unknown” trust rating. While safe and malicious files are identified easily, the files that do not fall into these two categories are called 'Unknown'. It is in this category that most zero-day threats and APTs are to be found. Unknown File Hunter allows you to upload unknown files to our 'Valkyrie' analysis service where they will undergo a battery of tests to determine whether they are safe or malicious.
# 5: Quote Manager
How do you make of service quotes? Does the customer have to call one of your employees and if this person is busy, wait for a response? This is how many service quotes were taken care of not long ago. However, this method is time-consuming and can frustrate the customer.
RMM tools management should have a Quote Manager. With this tool, the process is greatly simplified. Customers enjoy an easy to use the online interface to request a quote. From there they can view the information and also inform you if they want or do not want the service. Quote Manager can also provide sales funnel reports.
# 6: Service Desk
Service Desk is a fully featured ticket management system which allows you to implement strong work-flows for internal and customer-facing support departments. The platform allows admins and support staff to track and respond to tickets raised by users, reassign tickets, generate reports, create projects and more.
# 7: Remote Access
Remote Access is a peer-to-peer communication tool that uses the secure RTP protocol to remotely connect to managed endpoints. The tool uses standard technologies and protocols so no additional software or hardware is necessary.
# 8: Network Assessment
Network monitoring is one of the most important RMM Management Tools for most MSP companies today. In fact, many clients opt for "monitoring only" services to save money. However, thanks to the Network Assessment Module, you can offer enhanced monitoring and it doesn't cost you a thing extra. This gives you very important RMM management tools for growing your business and possibly a leg up on the competition.
Different RMM tools deliver optimal IT experience for clients. Thanks to modern RMM tools, your networks are watched over 24 hours each day and whenever a problem develops you are notified in real-time. This adds a great deal of value to your services and because some of these programs are free of charge, RMM tools are something most businesses cannot afford to be without.
In ITarian, our RMM tool provides IT management tools like remote desktop monitoring, trouble ticket tracking, support, and user information through a comprehensive interface. RMM helps in monitoring network and computer condition remotely. It supports in improving the overall performance of technical support staff and efficient use of resources. It delivers high-quality capabilities and it’s completely free.
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