A lot of Managed Services Providers (MSPs) today utilize Remote Monitoring and Management (RMM) software. There are countless benefits of RMM. This tool helps streamline IT processes, creating recurring revenue for MSPs and allowing them to take on more customers.
RMM software provides the necessary insight into the hardware, software, and network environments. This enables them to track various IT environments proactively and keep them ahead of problems as they arise. That way, responses are done more easily and customers have a better all-round experience.
Remote Monitoring and Management tools can also be used to automate routine tasks like software patching and OS updates. This is especially useful for IT departments that are managing several batches of machines.
RMM tools have two categories – cloud-based and on-premises.
With just a click, MSPs can remotely access their customers’ devices in a secure fashion without disrupting business operations. From there, IT administrators know what’s going on; check and update operating systems and applications regularly; fix problems; and deploy other processes without stepping into the client’s office.
- On-premises RMM: On-premises solutions require users to invest in hardware, maintenance, and software licensing fees. Also, as the number of endpoints managed increases, performance issues could also occur. However, some MSPs prefer this type of RMM because they offer more control over scripting.
- Cloud-based RMM: This type of RMM does not need its own servers and can easily scale up or down. It also has several advantages such as security, high availability, predictability of costs, and automatic software updates.
Remote Monitoring and Management software help IT providers improve their operations, making them more efficient and more profitable. Here are some of the valuable benefits of RMM software:
1. Fast Issue Resolution
As an MSP, when your client’s IT environment gets hit with a major problem, the best way to handle it is by identifying the issue as soon as possible and getting an experienced computer expert to work on it. RMM knows how to make this happen. Apart from this, it can also resolve minor issues before they become critical by properly addressing them.
2. Minimized Downtime
The downtime of IT systems has a negative effect on organizations, particularly when they are not prepared. Downtime decreases sales instantly in almost every situation, and certain businesses are unable to complete transactions without their functioning IT systems. During system downtime, employees are often unable to access customer data, resulting in customers’ lack of confidence that can be hard to rebuild.
As long as the system is operating – which is typically 24/7 for many companies today – RMM services continuously run. These terminal services can identify issues before they can have a detrimental effect on users, thereby retaining normal desktop experience.
3. Improved Security
Another benefit of RMM is it strengthens network security. IT security is becoming increasingly vital especially for small businesses. Many government regulations enforce several rules to secure your system and keep your and your clients’ information private. Moreover, with cyber-attacks targeting businesses of all sizes, it is necessary to apply appropriate security patches and enhance both hardware and software security measures. RMM takes care of these updates automatically.
4. Low Maintenance
Most routine IT maintenance tasks can be done by RMM software. Remote access to the client’s device or network enables RMM administrators to install and upgrade software without going to their physical location. This ability also helps administrators to monitor the overall health of a system to avoid bottlenecks in performance that can increase response times.
5. Increased Productivity
Remote Monitoring and Management program also increases efficiency, which is particularly essential for expanding companies. With instant notifications of critical alerts, and a remote dashboard access for diagnostics, RMM can check the IT infrastructure proactively to address potential threats before they even grow big. Businesses with RMM are able to offer services quickly without any disruptions.
6. Fixed Fees
RMM enables MSPs to use pre-agreement price fixes based on service requirements. This means that the burden will remain on the MSP to guarantee that the IT environment performs well within the negotiated budget. This is different from conventional IT models in which the billing is hourly, putting the customer at more risk.
7. Increased Peace of Mind
With increased security and minimal downtime that RMM promises, your employees can focus on their jobs without having to think about a system going down at unexpected times. The fact that technical support is available and they can actually help you out should any major issues happen, the stress and time consumed worrying can be drastically minimized.
As an MSP, it’s your responsibility to look after the health and security of your customers' IT environments. Having the right tools will allow you to monitor and manage their environments efficiently and cost-effectively. ITarian's RMM software lets you do just that. We manage network endpoints, computers, mobile devices, and the entire IT infrastructure remotely from a centralized console. We deliver high-quality capabilities, giving you the peace of mind you deserve.