Most organizations already know the importance of running a great remote monitoring and management system (RMM) that matches their needs and having a strong professional services automation system (PSA). However, only a few managed service providers (MSPs) have fully realized the benefits of gearing up their system with PSA and RMM integration.
As MSPs have already known, RMM — also known as network management — is a tool designed to help them monitor client endpoints, networks, and computers remotely and proactively. It also allows IT service providers to manage more clients efficiently, as it enables them to install software and updates, administer patches, and more through a single, unified dashboard without being physically present in their client’s location.
On the other hand, PSA software provides convenience to MSPs, as it offers an alternative to the array of separate project management, time tracking, invoicing, resource planning, business intelligence, and collaboration tools, which are utilized by almost all project teams. It also delivers a consistent process for planning, managing, and measuring the performance of each project throughout its lifecycle.
With their features that can empower any business, these two systems can work together to provide organizations a more enhanced, seamless operation.
Benefits of PSA and RMM Integration
PSA and RMM Integration gives MSPs the capability to take care of their clients’ needs without face-to-face interaction. Moreover, at a high-level view, it also enables IT service providers to have a unique kind of automation without affecting and reducing their efficiency. In fact, it gives them the ability to track all devices, and lockout and wide data from the admin console in real-time—not to mention that it helps manage and make mobile networks more secure.
For example, it can consistently resolve client issues, improve resolution time, fast-track ticket routing and processes, and maximize profits with automated billing. Impressive, isn’t it?
If you want to elevate your service, we have compiled some of the top reasons why MSPs should consider integrating these two systems. Now, let’s begin:
With PSA and RMM integration, MSPs can automate and simplify several processes. For instance, with well-designed PSA and RMM integration, your tool can now accommodate and do vital tasks automatedly. Meaning, MSPs can now focus on more important assignments, eliminating the tasks that can be accomplished by an integrated software.
Moreover, you would be needing fewer people to perform all the work needed each day. As a result, an organization can save a lot, as a smaller number of people would require company equipment, such as laptops, smartphones, tablets, computers, and more. Less workers means smaller payroll, as well. Hence, you can convert it into profits instead.
Strengthens Your Security
One of the advantages of PSA and RMM integration is it enhances the security of your system and your whole organization itself. RMM and PSA as a lone software would already ensure an improved security, so imagine the power it would have if the two tools have been integrated.
With PSA and RMM integration, MSPs would have a variety of security measures in place. Throughout the day, the software scans your network to detect whether there is any sign of trouble. As soon as it discovers trouble, MSPs are notified so that they can take the right steps to prevent the arising problem. In addition, it helps solving security issues on a proactive basis, having no space for any collateral damage.
Improves and Automates Workflow
Streamlined workflows and processes are expected with PSA and RMM integration, too, making sure that MSPs’ jobs are now a lot easier than before. It also eliminates the redundancy, while it leverages automation to maintain systems, resolve customer issues, and save costs.
In short, it won’t only improve your service, but it will also help your team improve their efficiency and performance.
Helps MSPs Have Proactive Ticket Management
Without smooth integrated tools, MSPs will tend to miss their track of tickets due to poor visibility. This will be a nightmare for them, as it will tarnish their client feedback and taint their reputation. PSA and RMM integration will help them avoid short-sightedness, as it provides complete visibility into the systems. This allows technicians to resolve issues before they actually become a problem.
As a result, it will reduce downtime, keeping clients happy and satisfied with your service.
MSP businesses will enjoy a lot of perks if they run a well-designed PSA and RMM integration. When two powerful solutions work as one, your organization will be able to access all the data needed to resolve issues quickly. These tools can also deliver an unrivaled automation that can fix problems before they even reach your client.
While MSPs consider RMM as the most important tool of their business, PSA can also provide them with extensive features for service delivery, billing, ticketing, and customer management. With these great solutions, you can manage your business and improve your clients’ operations.