With today's strongly competitive marketplace, delivering impeccable customer service is a must to thrive. But that's easier said than done. Businesses need reliable IT systems to ensure this kind of edge would be met and RMM automation can be the perfect solution.
With a dependable RMM automation, organizations are able to improve their response times, boost operational efficiency and deliver a better overall service even in rough times, such as when limited resources threaten to slow down the process.
In short, businesses are more capable to run smoothly and provide a platform to troubleshoot, monitor, and manage customer IT infrastructure and endpoints with RMM automation.
How does RMM automation work?
Through RMM automation, data are collected from remote endpoints and networks and used to monitor these sources' health and capability to perform various IT management tasks.
Managed service providers and IT professionals can use RMM automation to watch out for and fix potential issues in real-time.
RMM automation also boosts routine management functions and other IT tasks, such as installing patches, as well as creating and responding to service tickets. This provides visibility into network activity, helps assess inventory, and track compliance.
During maintenance, on the other hand, MSPs and IT professionals can still run software tools, manage updates, run scripts, and connect to a user's machine to troubleshoot and fix problems—remotely.
Take a look at some of the best RMM automation providers that can help you build stronger IT processes:
Atera Networks RMM
Atera SaaS’ RMM automation is combined with professional services automation (PSA) software and remote support capabilities. In addition, it also includes the following features:
- Real-time monitoring and alerts
- Billing and reporting
- Integration with business process automation, help desk, customer service tools, and business analytics
- Third-party integrations (online backup, endpoint security, and threat detection)
- Automated patching of third-party apps and document management
With its service manager, task manager, and program manager features, MSPs are able to remotely perform various functions on clients' computers, such as starting and stopping services, ending tasks, and viewing and removing idle programs.
Atera's RMM software supports Windows, OSX OSes and Linux via SNMP, as well as Microsoft Exchange, SharePoint, Hyper-V, MySQL, SQL Server, Oracle, and VMware.
It offers a free trial and its product bundles start at $79 per technician, per month and has three fixed pricing models:
ConnectWise Automate is capable of gathering data from Exchange servers or specific workstations, and dynamically combining this centralized information together for better management.
With this RMM automation, IT professionals are able to perform specific tasks, which allows the level of automation deployed to be easily scaled as the number of managed endpoints grows.
With more than 100 integrations, including those with backup vendors, such as StorageCraft, Veeam, and Acronis, ConnectWise Automate also has a built-in ticketing system when used as a standalone system.
It includes ConnectWise Control, which is used for remote access—included in the bundle at no charge. It has an alerting and monitoring system that allows technicians to proactively create tickets and incidents.
It supposedly monitors all aspects of a workstation or server through the collection of data from network devices and ensures all software and hardware are operating properly. ConnectWise Automate also has a built-in reporting feature and a tool that enables data to be isolated.
This product supports Windows, Linux, and Mac OSes. ConnectWise offers a free trial and based on the number of agents an organization buys, its three levels of pricing are:
Datto RMM provides real-time asset synchronization, ticket round trips, and remote support from within the help desk ticketing system. It is also joint with third-party offerings, such as ConnectWise for ticket management, Splashtop for remote screen sharing, and Webroot Business Endpoint Security for internet threat protection.
Datto RMM allows designated Network Node agents, which provides device discovery on the local network, status, and SNMP monitoring. Through this RMM automation, remote support functionality is possible, which provides a rapid connection to remote devices through firewalls to allow screen sharing, file transfer, registry editing, an event log viewer, and services and process management.
It includes policy-based Windows and third-party software patching. Partners are able to store patch updates on their LAN to reduce bandwidth utilization or download them directly from Microsoft.
Datto RMM also includes default and preconfigured monitors for quick setup, and the capacity to add custom monitors from the tool's library. Its monitor alerts can trigger dashboard updates, emails, create tickets in an integration PSA system, or automatically resolve alert conditions via scripted responses.
This platform supports Windows, macOS, Linux, iOS, and Android OSes. Price quotes are available upon request.
MSPs and internal IT organizations should start considering implementing RMM automation, especially now that a lot of organizations are shifting to a remote work environment due to the COVID-19 pandemic.
Finding the right RMM automation tool for your business call for a business strategy, understanding your business needs, and targeting a solution that aligns with your business model.