If you were to search for Service Desk Plus right now, you'd see many options. Some are software, and some are companies that offer Service Desk needs. However, at ITarian, we believe that our product is comparable to any of those other options, because:
- Our product is free
- We help automate your ticketing system
- Customers can quickly put in a ticket
- You can track, respond to and manage support requests
- It can be used for both client and internal requests
Most people wonder if automation is necessary. While many IT professionals can see the significant benefits of automation with patch management and others, it can be difficult to see the benefits of automation in the Enterprise Service Desk. However, it can help manage your requests, whether they are for services or support, and can also help you manage alerts, word orders and more. Customers need to know they can rely on you to take care of them, meaning you have to be on top of tickets and get them fixed promptly.
With our software, you can do that easily. We can also help you manage SLAs, set business hours and order the tickets correctly so that the most critical ones are completed first. You can even separate requests based on department or agent, so your various departments don't have to sift through requests that don't pertain to them.
Your customers are your priority because, without them, you don't have a company. It's never fun to deal with a client who is upset about a problem, but with our automated system, you can quickly help them. They can report their problems using their account and will have access to our FAQ database. Contact us to learn more.