A managed-service provider (MSP) has the difficulty of providing services and software to their clients. At ITarian, we understand the difficulties you may face and have come up with a solution. Our service desk software is available to MSPs and can help with:
- Fighting "fires"
- Investments for the future
- Outsourcing Expertise
Your primary job is to put out fires that companies have. Instead of having to deal with them personally or hire experts, they have asked you, the MSP to come in and help them solve their challenges. Outsourced IT desks are the wave of the future, and as such, they should be provided with the best options. Our Service Desk software isto use, and because it's open source, you can give it to your clients, as well. Whether they want a completely outsourced IT department or want you to handle most of the problems, we've got you covered.
Most companies have realized the benefits of teaming up with an MSP because technology touches all layers of the business. You can help companies meet their demands on IT support and can provide coverage 24/7. You'll also be able to help them improve their responsiveness and ensure the growth of their company.
MSPs understand the difficulties they face because they have to be the entire IT department for their clients, which can mean sending local techs out to the company or the customers, depending on how the company runs and what services they provide. Therefore, you need software that can keep track of every agent and every company. Contact us today to learn more about how we can help.