IT Service Desk

What To Look For In IT Service Desk Manager Software

At ITarian, we understand that IT personnel have a difficult time organizing tickets based on priority and need. It can be a confusing time, especially if items are spread out over multiple products. However, we offer a solution with our service desk manager software. When searching for this type of software, you'll need:

Essential task coverage

  • Problem and incident management
  • Change requests
  • Self-service
  • Service catalogs/SLAs
  • Auto-discovery
  • Analytics
  • Integration with IT management
  • Asset management

Best Practices

  • Reports
  • Embedded ITIL processes


  • Customizable dashboard and reports
  • Mobile options
  • Self-service options
  • Flexible deployment
  • Ability to change things

Why Choose ITarian?

We can help you in so many ways. Our product is free, so you won't have to pay anything to get started and won't have to pay anything for this product ever. That means that no matter how much you grow or what your requirements are, you'll still have our product to help.

We can help you work smarter because our dashboard will make it easy to find the necessary information. You won't be clicking through various menus trying to find what you need; it will all be available to you.

Our IT service desk management product is innovative and allows you to automate a lot of the processes. Customers will notice that it's easier to create tickets and administrators will note how easy it is to upload SLAs and other relevant documents. Agents will quickly find a new ticket to work on because they can search by priority, levels, or their name. We have created something that all businesses can use and grow with, so contact us today to learn more.

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