If your IT department is lucky enough to have an IT help desk, you're doing very well. However, the services it uses and needs should be kept up to date or else they may not be as productive as they could be. At ITarian, we strive to do our best to ensure that your employees can do their best. Our service desk product can keep you up-to-date with your:
- Organizational Needs
Most organizations have more than one department because it makes things easier. You may have them separated by floor or some other way, but you need to ensure that all departments have the information they need to do their job. Our service desk product can be used to separate units, so that each one gets tickets for their area. That way, they're not wasting more time looking through things they can't do anyway.
The IT help desk is similar no matter where you go. Your competition likely has its own department, which works to ensure things run smoothly. We understand that you need to do the same and keep it cost-effective. Our service desk product is completely free; we do not offer a free trial because there will never be a cost associated with this product. This allows you to stay current with industry standards and provide the best services to your customers.
Service-Level Agreements are an important part of most companies. You have agreed to give a particular level of service to another company (or within the same company) and must ensure that you do so. Sometimes these agreements can get confusing, and it's helpful to have one spot for all of them. Our product allows you to save them all, so they are easily accessible. Contact us today to learn more about our service desk product.