If you're searching for something more, then you may need a service desk. Professionals in the IT department always scramble to fix computers and other problems relating to networks and websites, so why not make their lives a little easier. At ITarian, we can help you do that. We offer a product that:
- Offers automatic responses
- Provides a self-help option for customers
- Allows customers to create tickets, saving the IT department a step
- Provides various reports to keep things organized
- Allows you to customize our product in any way you need
The Benefits of E-Service Desk
The advantages of a system like ours are endless. The business will benefit because the quality of work will be improved, but the technical department will also be more productive. Agents can move quickly through the system so they can find out what's available and what is most critical. They'll be able to add notes, automatically notify end users and close tickets faster.
You'll also notice a better relationship with the business and the IT department because tickets won't go missing and things won't run as slowly. Everyone will be happier, which means everyone is more productive.
You may even notice reduced interruptions throughout the organization, even when there is a problem. Services can be restored faster because the IT department is working more efficiently.
Our e-service desk product can be changed and fitted to your business needs, so each department sees only their tickets and administrators can generate reports efficiently. These reports can be used to show how productive everyone is, especially to shareholders and others who may not understand the business entirely. Because it's easy to use and understand, everyone will be able to learn the system fast. Contact us today to learn more about our Service Desk product.