Free IT Support and Help Desk
With ITarian, you get a free hosted ticketing and remote desktop platform for unlimited administrators. Be it managing a global team, accessing files on-the-go, or providing instant customer support, ITarian's ticketing system and remote desktop has you covered.
get started for free request demo
IT help desk technicians play an essential role in the running of any company. This is because the IT help desk technicians ensure the company's smooth running and address the internal hardware and software that the employees face on a day-to-day basis.
Since the help desk technicians play such a pivotal role, it is vital to have a well-skilled support team. There are a couple of free IT courses that you can encourage your team to take to become the best in the field and get an IT help desk or an IT support certification. All that is needed is a laptop or a smartphone device and an internet connection to get started. During this COVID-19 pandemic, where most people are working remotely, take advantage and learn a new skill that will help you stay on top of the IT industry's evolving trends and technologies.
Udemy-IT Help Desk Professional
Designed by Paul Hill and Omar Dabbas, this course assists learners build IT profession paths. With over 20 years of practical experience, the two designers offer a firm base by training the learners about the initial skills required for a successful IT career.
Although Udemy majorly targets professional adults who need to juggle between work and studies, it offers some free IT courses that you can choose from. However, some of the courses in Udemy are available for a small fee.
Alison.com
This site offers a wide range of free IT courses ranging from hardware & software development, networking and security, IT management, game development, software engineering, software tools, databases, and core IT skills.
Courses found in Alison.com range from short certificate courses to diploma courses. Upon completing your chosen course, you may be required to pay a small fee to get your printed or digital copy of your certificate.
Coursera
Although Coursera does not offer entirely free IT courses, it does provide a decent selection of free computer programming courses for you to choose from. There is a long list of programming languages that you can choose from, such as; Java, C, and Python.
All these computer programming courses are free, but if you want to take a certificate or a degree program, you will be required to pay some fee that varies depending on the chosen program.
LinkedIn Learning, also known as Lynda, is another excellent platform where job seekers can venture into the field of customer service and technical support. It is also an ideal platform for anybody seeking to strengthen their overall technical skills.
LinkedIn offers free IT courses designed to provide a starting point to newbies, such as responding to common help-desk queries, performing IT or desktop support, and solving problems in record time. LinkedIn also offers courses designed to train learners on how to run an IT help desk either remotely or from a local location.
Cybrary
Cybrary is one of the fastest-growing platforms for training and classes offered in the IT field. With over 2 million users worldwide, Cybrary is a cybersecurity and IT workforce development platform that provides free IT courses on Systems Administration. Some of the beginner courses found in Cybrary include; file management, security implementation, hardware & software operating systems, and storage.
Skillshare
If you are a web developer or UX designer seeking to boost your tech skills, Skillshare is the platform for you. This is because Skillshare offers free courses in web development, UI, and UX. Skillshare also offers virtual classes that include project overviews, templates to work with, video lessons, and other learners' resources.
Udacity
Udacity offers courses such as; artificial intelligence, data science, cloud computing, autonomous systems, and development. Most courses offered in Udacity are free, but if you need a certification, a small fee applies.
Microsoft
Microsoft is a free beginner-level course designed to introduce learners to IT support agent roles such as critical tasks and core priorities. One of the Microsoft course's key features is that it examines customer behaviors and their influences when dealing with IT support. It also teaches the learners interactive skills and how to master specific performance skills.
Conclusion
Being the best in your field of expertise comes only by adding to your knowledge and learning new skills. For a help desk staff to handle customers' complaints, problems, and issues in a more appropriate way will require that you take advantage of the free IT courses available online and learn from the very best.
The thumb's rule is always to keep your customers and employees happy since a happy customer is a loyal customer.
