How to Use the Best RMM for MSP
Managed IT Services Providers (MSPs) use Remote Monitoring and Management (RMM) tools to lift off the burden of tracking and managing client's networks from a remote location. However, some MSPs are not familiar with the ins and outs of RMM so they fail to apply it in situations where it can actually be a good solution. To enable you to leverage the features of the best RMM for MSP, here are some tips on how you can put it into good use.
With an RMM solution, you'll be able to control and oversee the following:
For Servers
System and application services
Ensures that your primary system processes are running smoothly. It also allows you to check the status of your individual applications like SQL Server, QuickBooks, or other productivity software you are supporting.
Backup status
Review if the server is regularly backed up and if it's performing without glitch.
Hardware health
Although you can't always keep an eye on all aspects of hardware remotely, you can still gather vital data such as disk usage and CPU temperature. This provides some ideas on how your hardware is doing.
You can also track how much memory is available, which helps you determine when you need to upgrade your RAM or move workloads to other servers with sufficient memory. If your servers or virtual machine lacks resources, you may need augmentation. You can easily add more RAM or disk space to the machine by using the best RMM for MSPs.
Logs
The best RMM for MSP will enable you to view the system and application log files. Even though you can utilize a separate log aggregation tool to accumulate logs systematically, RMM tools are ready when you need to check a particular log on a specific server.
Patch status
Keeps you on the loop regarding the available system and application updates, and whether they have been deployed.
For Workstations
Antivirus status
Ensures that all security applications are installed and performing well.
Firewall status
Monitor firewall settings to determine if they meet your organization's policies.
Licensing status
Make certain that all required software have valid licenses.
Updates
Confirms that system updates are configured properly and installed on time.
Shutdown issues
Failure to shut down the system will be recorded in a log. The best RMM for MSP can highlight improper shutdowns, which could result in hardware failure and disk corruption.
For Network Hardware
Networking devices aren't typically managed by RMM solutions. Nevertheless, they can log and administer network routers and other devices remotely. This is an important advantage, especially if your client's network infrastructures are spread all over the place. With RMM tools, you can monitor and manage several aspects of your networking equipment, such as:
Connectivity
Checks if devices or endpoints are online.
CPU and memory usage
Makes sure that they have adequate CPU and memory to do their tasks. If it's running out, you need to add more routers or rebalance network traffic loads.
Firmware
Review firmware versions on devices and update them when necessary.
Temperatures
Sees to it that routers run at a safe temperature.
Security events
Reviews router logs for any security concerns.
VPN connectivity
Ensures that VPNs are connected properly to devices.
Other Types of Monitoring and Management
The best RMM Software for MSP can also perform other kinds of management and monitoring including:
Backup monitoring
You can use the best RMM for MSP to see the status of backup operations, as well as the devices and storage media they rely on.
Certificates
Makes sure that the certificates are stored on local devices or in the cloud.
Productivity suites
The best RMM for MSPs lets you check alerts pertaining to the Microsoft Office 365 or G Suite platforms.
Active Directory status
RMM tools can view the status of domains that you manage with Active Directory, and ensure that replication between domain controllers is executed properly.
Final Thoughts
RMM tools are a must-have solution for IT services providers. The main advantage of using the best RMM for MSPs is that it enables you to review and manage IT resources regardless of their location. It also allows them to collect a variety of information and run different management tasks without having to set foot on the device's physical locations. If you want to make the most of your RMM software, it is important to focus on the problems that RMM is best suited to solve.
