A help desk portal is a web page that links customers to other web pages that have answers to their queries about particular services or products. This portal enables them to get help on what they need even without the use of agents.
Often people assume that the help desk portal is similar to the service desk portal. However, there is a distinct difference between the two web pages. The HTTP help desk page provides help and solutions to customer issues while the service desk portal offers service.
The HTTP help desk portal provides you with a one-stop shop for all technology resources. This portal also provides you with self-service support options that enable you to resolve issues without the need for human beings.
What Can You Access from the HTTP Help Desk Portal?
Comodo one HTTP help desk portal provides your customers with the tools necessary to execute daily operations. It also provides you with a single portal that can be used by all departments and through which customers can get help without requiring email and phone calls assistance.
Some of the services that customers access through Comodo One HTTP Help Desk include:
- Help desk and ticketing- This feature enables you to collect all your customers' queries from various channels, organizes and manages them from one place. It also tracks all help desk tickets from the time they are generated to when the issues are resolved.
- Service Catalogue- This feature allows you to organize all services in an enterprise. This knowledge management tool allows your customers to direct their help desk requests to respective help desk agents.
- Sales Opportunities- This feature allows you to identify and follow up on new opportunities in your business.
- Knowledge Base and FAQs- This feature publishes a complete guide for your services. It consists of procedures and manuals for solving common issues and data sheets of the services and products you offer.
- Reservations- This feature provides you with web forms that can be filled in to keep track of documentation.
- CRM Account- Customer relationship management allows you to have real-time user notifications and conversations with your customers.
- Password Manager- This feature allows all the Comodo One help desk management software users to manage their passwords securely in a central place.
- Contacts- This feature allows you to list all your commercial and technical contacts.
- Tasks and Activities- This feature allows you to assign tasks to each agent once a help desk ticket is created. It also sends a notification message when SLAs are not met.
- Suppliers and Tenders Registry- Comodo One help desk portal also enables you to access your competitors, partners, and suppliers and the tenders they hold in your company.
Comodo One Help Desk Portal Pages
The Comodo One HTTP help desk portal is automatically created when you create a Comodo One account. The URL of the portal that is designed for you is http://companyname.servicedesk.comodo.com.
With this help desk portal, you can add information to your knowledge databases, such as new articles and methods of tackling common issues under the FAQs section. This portal also allows you to add custom forms that direct tickets to the correct department more accurately.
You can also manage the content of your portal by editing the landing page or the customer's portal home page. When you are offline, the portal automatically changes to an offline page. The help desk portal also displays the thank you page when a customer forwards a ticket.
Note that although you can edit these pages or create multiple versions of the same, only one page can be displayed to the customer at a time.
Step by Step Guide on How to Edit Pages on Your Help Desk Portal
- Open the administration panel and click 'manage' then 'pages.'
- Sort the items in a descending or ascending order by clicking on any column.
- Click the label (name) of the page to view and edit it.
- Change the heading into a title that matches the content of the page. These headings could include Thank-you, landing, offline, etc.
If you need to edit the status of the pages, such as disabling or activating them:
Select the page of interest and click the disable or enable link at the top of the page. Once you make these updates, a date when the page was added or edited is added. The last update date indicates the last time that the page was updated or edited.
Today, provide your customers with a clear account and keep track of all commercial contacts, opportunities, and prospect leads with the Comodo One HTTP help desk portal!