Best Ticketing Platforms in 2024
Zoho Desk- The Fourth Best Ticketing Platform
If your goal is to increase the productivity of your helpdesk agents or provide uniform ticketing experiences to your customers, then Zoho Desk is the ticketing platform for you. Zoho Desk will offer you a fully functioning ticketing system with multi-media support options and built-in call center tools to enhance your customers' ticketing experience.
The platform also has great analytical solutions and collaborative tools to increase your organization's customer service efficiency and transparency. However, it is not ideal for large businesses. It is more suitable for small startups.
They offer great prices for their services too. Their professional package prices range between $15 to $30 per month, depending on the features your business requires for operation. You can use the platform's free trial offer to test its services before investing.
Freshservice- The Third Best Ticketing Platform
If you need a ticketing platform that focuses on incident management, then Freshservice could be a platform worth considering. Freshservice is a cloud-based platform trusted by both large and small firms. It has an easy-to-use interface that enables ticketing agents to navigate the system whether they have professional know-how or not.
Its interface also supports mobile applications, allowing you to use it wherever you are. Freshservice is lined with high-quality tools for change management, SLA management, knowledge base creation, and ticket management. It also has a free self-service package for a team of up to 3 agents, which is ideal for small businesses.
If you have a bigger business, you can choose other package plans like the Blossom plan, which costs $29 per month, or pay $49 per month for the Garden plan, and $79 for the Estate plan. These plans have advanced ticketing tools that cater to a large customer base and host more ticketing agents.
If this platform feels like the best fit for your company, go for it, but if you are still unsure whether it would be the best fit for your company, try out its free features for a while and find out if it matches your business needs.
Salesforce Service Cloud- The Second Best Ticketing Platform
If you need a system with unified customer service that can connect your entire business, then Salesforce Service Cloud is the best ticketing platform. Its interface connects all your organization's departments, enabling you to resolve issues across multiple channels.
Salesforce Service Cloud is a cloud-based software with computer-telephony integration (CTI) that will enable your ticketing agents to respond faster to customer phone-in calls, thereby increasing your agents' productivity and customer satisfaction.
This platform allows you to collect customer data about their wants and preferences from service activities and interactions, enabling your agents to tailor offers and messages that suit the customers' preferences. This feature allows you to increase customer satisfaction and, at the same time, identify opportunities that could further benefit your company.
The other worthwhile features of this platform include AI tools that enable you to analyze customer data and features that allows the software to integrate with third-party apps. It has no free trial, but its starting price is $25.
Freshdesk- The Best Ticketing Platform
Freshdesk is a cloud-based helpdesk platform that will offer high-quality ticketing tools to reinforce your customer support for your big or small business. Its features include self-service portal creation and multichannel support tools that you can configure according to your needs. Its robust ticketing management tool allows you to route, track and close tickets with complete automation.
Freshdesk package costs vary depending on the size and types of features offered. The paid plans range between $19 and $89 per month. However, they have a free sprout plan for startups to give them a taste of their software features before upgrading to paid plans as they expand their businesses. Businesses love this platform due to its high quality features and easy to use interface.
Bottom Line
Although this article ranks the above helpdesk software as the best ticketing platform this year, the position of the platforms may be irrelevant to your business needs. Each of the platforms discussed above offers various ticketing services in varying degrees, and any of them could be perfect for your business regardless of its position in rank. It all depends on your business needs.
We hope this review will help you make the right choice as you choose your ticketing platform. But, if you need more guidance, do not hesitate to reach out to us for further help anytime.