QuickTicket

ITarian QuickTicket allows users to submit support tickets to their Managed Service Provider direct from their iOS mobile device.

ITarian QuickTicket allows users to submit support tickets to their Managed Service Provider direct from their iOS mobile device. For easy access they can add application to their shortcuts, widgets and Siri. Users can quickly choose the nature and scope of their issue from a range of helpful menus before adding more details if required.

ITarian QuickTicket allows you
to get support in 3 steps on our iOS app!
  1. Enter your MSPs subdomain address and your email address to validate your MSP.
  2. Type your issue or voice in the description and easy selected issue types you can create a ticket quickly.
  3. Once submitted, users can track the progress of their ticket over email or from their MSP's online help portal.

For easy access they can add application to their shortcuts, widgets and Siri. Users can quickly choose the nature and scope of their issue from a range of helpful menus before adding more details if required.

Key benefits and capabilities

Anytime, anywhere access

The cloud-based solution lets you submit tickets from a variety of sources—including phone, web portal, email, or automatically from endpoint monitors—and even lets you access account tickets from the iOS mobile app.

Open and Use QuickTicket with Siri

You can also open QuickTicket by teaching Siri to open the app when you say a certain phrase. - Open QuickTicket - Tap ‘Add to Siri’ (underneath the ‘Send’ button) - Type the phrase you want to run the shortcut in the ‘When I say’ box.

Quickly Create a ticket from the iOS app

Prioritize, handle, and escalate (when necessary) requests effectively with configurable ticket categories, automatic ticket routing, SLA tracking, and escalation procedures.

Real time support tracking and support

You can track the progress of your ticket over email or tap ‘Follow my ticket’ to view it in your MSP’s help-desk.

Add QuickTicket to the widget panel

The widget panel is one of the most useful features on the iPhone if you learn how to customize and use it. Once setup, widgets let you perform your frequent tasks more quickly than almost any other method in iOS.

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