If you've been tasked with finding the right service desk for your business, you'll probably be comparing different systems to come up with a solution. At ITarian, we understand your frustrations and have made it easy to choose the right option. Our product can:
- Help generate reports and figure out metrics
- Automate notifications to be sent to end users
- Allow customers to self-help themselves through our FAQs
- Allow customers to create tickets
- Provide a convenient place for all data, including customer information and SLAs
To find the right service desk systems, you'll need to do a few things first, which can include budgeting and determining which features are necessary.
Every company is on a budget, whether they're a large corporation or a small shop. However, our product works well with any budget, because it doesn't cost anything. You won't have to pay more for having more agents or have a monthly fee that's set. While some may offer different features, you may not need them or won't use them. Instead, stick with something that's simple to use and understand. Your IT professionals will be happier and so will the end users.
A service desk is meant to be a tool to help track workflows and manage tickets. These systems are necessary to stay on track, be productive and complete tasks efficiently. You'll likely have different scenarios than someone else, so make sure you know what you need first.
Many companies find that a self-service portal is a necessity, because it allows customers to get answers to simple problems, such as resetting a password or finding a deleted file. This way, your techs aren't struggling to help with these little tasks and can focus on bigger issues. Contact us today to learn more.