Most IT problems happen because non-IT people don't understand what the Helpdesk is for. In many cases, they think it's a magical portal where they say their problem and someone works magic to make it all better. At ITarian, we believe this setup is beneficial to everyone. Customers don't want to know what's going on, and the IT department shouldn't feel the need to explain it. They get frustrated when considering all the tasks and requirements of an IT technician and would rather be blind and blissful, which creates happy IT workers, as well. That's why your service desk is so important and why you may want to consider a cloud based ServiceDesk.
The advantages of using a cloud-based Service Desk include:
- Not Fighting the cloud based option
- Having software on-demand
- Financial benefits
- More resources
- Someone else is accountable for the software
- New/better features
There's no reason to fight the cloud-based service desk software because it's here to stay and can make work more enjoyable. Your software is always there when you need it and it, as well. While some companies offer a "try before you buy" deal, ours is always free, all the time, so you don't have to worry about the cost. Plus, we're here to help if there's ever a problem.
As with everything in life, there are a few disadvantages as well, which include:
- Not being up to speed
- Lax security
- Software Variabilities
With ITarian, however, you won't have to worry about our product not being up to speed because we are experienced and know how to provide cloud-based models with no problems. If there does happen to be a problem, we'll fix it (which is a benefit). We take security seriously and even offer other free software to combat security problems that regular anti-virus programs won't handle. Contact us today to learn more.