Most companies don't realize that the service desk software they choose is just a tool to help the agents. It won't fix all your problems or take away the need for technicians. At ITarian, we believe that all the tools you use should make things easier on everyone and provide organizational skills, which is what our product does. With our software, you'll be able to:
- Route requests automatically
- Enjoy automated responses
- Provide customers and end-users with self-help options
- Allow customers/end users to create tickets
- Streamline the process
Get The Most From The Software
We believe in getting the most from everything, whether it's service desk software or some other tool. It can sometimes be difficult to determine if the software is the best choice because most companies only give you 30 days to use it and then require you to pay. Many start-up companies can't afford the high prices of our competitors, so we decided to create a product for everyone. You'll have plenty of time to use the product and get familiar with it, but it won't take that long. Our product is designed to be easy to use, even if you have no IT experience. This way, administrators and managers can use it for reports, SLAs and other relevant data.
Your customers are your lifeline. Whether you offer services to individuals or need options for your internal IT department and employees, you need them to be happy. Customers can create tickets with our product, so you don't have to worry about them calling in to request a ticket be opened.
Our service desk tool also provides a knowledge base filled with FAQs and other options so that customers can help themselves. Contact us today to learn more.