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Capabilities
RMMMonitor & manage every endpointPatch ManagementAutomated OS & third-party patchingMDMControl every mobile deviceRemote DesktopFast, secure remote supportService DeskTickets that carry decisionsEndpoint SecurityAuto-containment threat defenseManaged AICustom AI agents, built for you
All-in-one

Every capability, one console

Everything a service provider runs on, in a single pane of glass.

Solutions
EducationIT for schools & campusesGovernmentSecure public-sector ITFinancial ServicesCompliant, resilient operationsSoftware & TechnologyScale your tech stackHealthcareProtect patient data & uptime
By industry

Solutions for every sector

Purpose-built workflows and guidance for the industries you serve.

Resources & support
ForumConnect, ask questions, share solutionsHelp GuidesStep-by-step guides to use ITarianCustom ScriptsReady-to-use scripts for ITarian automationDeveloper APIsBuild integrations with ITarian APIsServer StatusCheck ITarian service status and uptimeBlogIdeas, trends and insights for MSPs
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Guides, proof and documentation to get more from ITarian.

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AI-Native Service Desk That Gets Work Done

Manage every ticket at one connected service desk, with AI helping technicians resolve faster.

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MDM
The Service Desk at the Center of Every Ticket

Every request, alert, and action runs through one AI-native Service Desk

AI-Native Ticket Management

Create, assign, prioritize, and track every ticket with customer, device, and service context already attached.

Workflow & Automation

Automate approved actions and routine workflows, so more work gets done with less manual effort.

Knowledge & Service Context

Bring knowledge, ticket history, and similar past resolutions onto every ticket before technicians open it.

AI-Assisted Resolution

AI resolves eligible requests instantly and hands the rest to technicians with full context attached.

From Ticket Management to AI-Native Service Delivery

Traditional desks queue requests. ITarian Service Desk moves them to resolution.

When Every Ticket Has the Context Behind It

From first request to final outcome, AI carries context through every step.

Customer Request

Customers submit requests through the same Service Desk portal they already use.

Ticket

AI resolves eligible requests instantly and turns the rest into documented tickets.

Context

History, similar incidents, and likely root cause arrive before technicians open it.

Action

Approved fixes run automatically, while higher-risk actions wait for your team's approval.

Outcome

Every resolution is retained, improving the next response for that specific customer.

Every Service Desk Capability, One Connected Platform

Tickets, SLAs, workflows, knowledge, and AI share context, so every request moves faster.

Dashboard & Reporting: Track queue health, workload, and service performance across every customer.

  • Service overview
  • Performance reports
  • Risk insights
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ITarian Dashboard

Ticket Management: Work every request with customer, device, and history already assembled.

  • Unified queue
  • Context-aware tickets
  • Incident deduplication
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ITarian Dashboard

SLA & Priority: Set resolution targets so urgent tickets surface before routine work.

  • SLA targets
  • Priority rules
  • Escalation rules
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ITarian Dashboard

Workflows: Run governed playbooks against routine requests under clear authority tiers.

  • Playbook execution
  • Authority tiers
  • Resolution modes
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ITarian Dashboard

Knowledge Base: Store runbooks and fixes so technicians and AI resolve consistently.

  • Runbook library
  • Article management
  • AI training
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ITarian Dashboard

Customer Portal: Customers submit requests, track progress, and receive updates without calling.

  • Request submission
  • Ticket tracking
  • Status updates
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ITarian Dashboard

AI Service Agent: Resolve eligible requests instantly, handing the rest over with context.

  • Instant engagement
  • Governed deflection
  • Contextual handoff
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ITarian Dashboard

Everything You Need.
AI Across Everything You Do.

One AI-native platform to run and grow your MSP.

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